This is a convenient and complimentary service which enables you to place an order online and collect in store at ch. Tralee with no additional charge.
How does it work?
Once you have found the item(s) you would like to purchase, simply add to your shopping bag and proceed to checkout.
You will be given a list of delivery methods, choose collection from the options. Payment authorisation is taken at the time you place your order, and full payment is taken when your order is collected.
Please allow at least 48 hours for collection, you will be notified by email when your order is ready for collection.
Click & Collect is available during shop opening hours.
You will be sent a Ready to Collect email to confirm your order is ready for collection.
We will keep your order in store for 14 days, from the date of receipt to the store. After this period you will be contacted and we will either process a refund via your original method of payment.
If for any reason you are unable to collect your order when it is ready please contact our Online Customer Services Team to make an alternative arrangement.
Please note: Orders placed Monday - Thursday will be available to collect in-store between 48 - 72 hours. Orders placed Friday-Sunday can take up to 48 - 72 hours.
While we aim to have orders ready to collect within up to 3 days, some orders may take longer due to items being out of stock or a delay in product deliveries to the store.
We will let you know when all items are in stock and ready to collect via email.
Please do not endeavour to collect your order until you receive a Ready to Collect email from us.